Get to Know Me
Motivated and eager to learn IT support professional with a strong foundation in technical concepts and customer service. Proficient in various operating systems and applications, with a passion for troubleshooting and problem-solving. Seeking an IT support role to utilize my skills and gain hands-on experience in the field.
EXPERIENCE
2025 - Current
Jobskillshare
IT Support Trainee
A dedicated and proactive JSS member with hands-on experience in IT support. Proficient in a range of technical skills developed through active participation in JSS programs and labs.
Designed and implemented a test environment utilizing Active Directory; managed user accounts and permissions, and resolved account-related issues.
Set up a Microsoft 365 test environment to manage user accounts and permissions; diagnosed and resolved issues related to email, calendar, and general account functionality.
Deployed Windows 10 in a lab environment using technical documentation and best practices.
2023 - Current
ABM Industries
Facilities Managment Technician
Ensured clean, safe, and functional classrooms and playgrounds through regular maintenance and upkeep.
Recognized for addressing maintenance requests, contributing to a well-maintained and secure school environment.
Education
2023
B.S. Business Administration, IT Management
Western Governors University
Skills
Microsoft Windows (XP, 7, 8, 10, 11)
Microsoft Office 365
macOS
Active Directory
Microsoft Server 2019
DNS
DHCP
Routing
Certifications
A+ Certified CE
CompTIA
Security+ Certified CE
CompTIA
Microsoft Certified: Azure Fundamentals
Microsoft