Get to Know Me
Motivated and eager to learn IT support professional with a strong foundation in technical concepts and customer service. Proficient in various operating systems and applications, with a passion for troubleshooting and problem-solving. Seeking an IT support role to utilize my skills and gain hands-on experience in the field.
EXPERIENCE
2025 - Present
Log(N) Pacific
IT Support Technician (Intern)
Provision and troubleshoot Azure VMs, VNets, NSGs, and manage Active Directory user and group administration
Support the setup, configuration, and troubleshooting of the osTicket platform, while also managing Windows Server file share permissions to maintain secure and efficient access for users
Diagnose and resolve network connectivity and DNS-related issues, applying fundamental concepts to optimize configurations, minimize downtime, and improve overall system reliability
2023 - Present
Harford County Public Schools
Facilities Management Technician
Consistently recognized for promptly addressing maintenance requests and supporting a secure school environment.
Trained and supervised new staff on safety protocols, cleaning procedures, and equipment operation.
Resolved facility issues and coordinated repairs to minimize downtime and support daily operations.
Education
2023
B.S. Business Administration, IT Management
Western Governors University
Skills
Microsoft Windows (XP, 7, 8, 10, 11)
Microsoft Office 365
macOS
Active Directory
Microsoft Server 2019
DNS
DHCP
Routing
Certifications
A+ Certified CE
CompTIA
Security+ Certified CE
CompTIA
Microsoft Certified: Azure Fundamentals
Microsoft